Many common questions and concerns can be answered by visiting our Studio Policies page. We encourage you to review it before reaching out.
For all inquiries — including memberships, passes, account changes, workshops, and general questions — please contact us by email at:
Meghan@hotonbank.com
We respond during administrative hours. Response times may take up to 5–7 business days, depending on the nature of the request.
Please note:
Membership changes require two weeks’ notice, as outlined in our membership agreement
In-studio staff and teachers are not able to assist with account or membership matters in person
Thank you for your patience and for helping us keep studio operations clear and consistent.
